Firstly, we sincerely apologize for the late delivery of your roses. We know timing is oftentimes just as important as the flowers themselves and when we miss the mark, we need to make things right.
Please at firstname.lastname@example.org so we can provide a resolution that best suits your situation and needs.
You may track it to view its updated delivery date. Since we pack our flowers to endure a long transit, chances are they’ll arrive in prime condition even with a 1-2 day delay. Of course, they’ll need water and care according to the instructions packed with them, but within a few hours to a couple days, your flowers should be looking vibrant and cheerful.
If your flowers are delayed more than 2 days, please reach out to us so we can provide a prompt resolution.