For the time being, you are unable to make any edits once an order has been placed. If your order has not yet prepped for shipping, then you may cancel your existing order and create a new order with the desired changes.
Before doing this, please:
- Check to make sure the roses you want is still available for your desired delivery date (Orders must be placed by 11am PST to be eligible for next day delivery).
- Check the status of the order you wish to change to make sure it hasn’t already been produced. If it has, it is too far along in the process to be cancelled.
To cancel and replace your VivaRoses:
- Please send an email to firstname.lastname@example.org with your order number and your order cancellation request.
- Your order will be canceled and refunded (please allow anywhere from 1-5 business days for the refund to process)
- Place a new order
Please note that tinted roses from our farm have longer lead times, so an order typically cannot be modified within six days of the delivery date.
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